Shipping policy

Thank you for shopping with Mrs Dukes Creations! Many of our products are custom-made or personalized especially for you, so please allow time for your order to be created before it is shipped.

Processing Times

Processing times may vary depending on the item, personalization requested, order size, and current order volume. Any estimated processing time provided at checkout or on the product page is separate from the carrier's shipping time.

Shipping

Shipping costs and available shipping options will be shown at checkout when applicable. Once your order has been shipped, delivery times may vary depending on the shipping carrier and destination.

Shipping Delays

Mrs Dukes Creations is not responsible for carrier delays after an order has been transferred to the shipping carrier. However, if you experience an issue with your shipment, please contact us and we will do our best to help.

Shipping Address

Please double-check your shipping address before placing your order. Customers are responsible for providing a complete and accurate delivery address.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact Mrs Dukes Creations as soon as possible and include your order number and clear photos of the issue.

Questions

If you have questions about your order or need an item by a particular date, please contact Mrs Dukes Creations before placing your order so we can discuss your needs.